So how does the Money Back Guarantee work and why is it optional?

If you haven't used a Mandibular Advancement Device before, I recommend paying the higher price and I'll include a money-back guarantee - if you are not happy with the product, at any time within 4 months from the date you received it, for whatever reason (doesn't work, hurts your teeth, won't fit in your partner's ear [that's a joke]) just let me know and I'll send your money back.  All of it. 

There's a list of the reasons people claim refunds below, to scare you into buying the guarantee.  Well, I don't really want to scare you, but I really do hope you will buy the guarantee if you haven't used this kind of thing before.  It's heartbreaking for me when I get customers who decline the guarantee and then feel ripped off if they happen to be in the minority of people it doesn't work for.

In the event that you need to make use of the guarantee, you don't have to return the device (it's not like I could resell it!), just tell me about your experience and I'll send the money back.  I know this makes me a bit vulnerable to dishonest people but I don't believe there are enough of them in the world to really hurt me.

Medical research shows these devices are effective for about 80% of snorers, so I expect around 20% of customers will want a refund.  My financial plan takes that into account so I really won't let you down, Scout's Honour.  Call me on my cell phone or mobile and abuse me if I do.  Number is +61 407 712 883 (from outside Australia) or 0407 712 883 (from within Australia).

The guarantee is optional so that people who have used similar devices in the past and know they work (for them) can save some cash.  That seemed fairer to me than making everyone pay for the costs of upholding the guarantee.  It also helps make my price the best on the internet for people who are purchasing to replace a worn out unit, or just want a spare, and have no need for a Money Back Guarantee.

My aim is to make sure you have a good experience when you deal with me.  I want you to tell all your friends about this site, whenever snoring is discussed.  That is the way to build a sustainable business, in my opinion.  My product is a genuinely useful device that really does stop a lot of people snoring - but unfortunately it doesn't work for everyone.  No snoring "cure" will do that, despite some colourful claims by my competitors.  Please, if my device doesn't work for you, tell me and get your money back.  I'll give you some pointers on what to try next, and what to look out for.  And then please tell your friends that I am an honest guy.  The Snorer's Friend^® may work just fine for them.

And finally, for those of you that love statistics (I know I do!) here's how the guarantee has worked out over the last 1000 sales :

78% of customers purchased the guarantee, 22% declined it.
Of the customers that purchased the guarantee, 13% used it.
(percentages last updated 14th April 2007)

Of the refund claims, here are the most common reasons (Percentages to follow, eventually.  For now the reasons are presented approximately in order from most common to least common).

Here is some feedback from people who needed to use the money back guarantee.  I'm just going to start by putting up some feedback I got today.... I'd like to think I'd add more as time went on but given the huge backlog of things I need to add to this site it's likely to lag a long way behind reality.